At Oshi Casino, safeguarding your personal data is a genuine priority, not just a compliance formality. This Oshi Casino privacy policy explains, in plain English, how we collect, use, store and protect your personal information when you register, deposit, play and withdraw on our platform. It has been prepared with reference to the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), and, where relevant to international players, the General Data Protection Regulation (GDPR). By using our services, you acknowledge that you have read and understood this privacy policy and consent to the data processing practices described below.
Who Is the Data Controller?
Oshi Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. As the data controller, Oshi Casino is responsible for determining how and why your data is processed, and for ensuring that appropriate data security and information security measures are applied across every part of our platform, from account registration to the game lobby featuring more than 4,000 titles from over 50 studios, including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt and Microgaming.
What Personal Data Does Oshi Casino Collect?
To provide a safe and compliant gaming environment, Oshi Casino's data collection practices cover several categories of information:
- Identification data: full name, date of birth, residential address, government-issued ID for KYC verification.
- Contact data: email address, phone number, preferred communication channel.
- Financial data: details related to PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin and bank transfer transactions.
- Gaming activity data: bets, wins, losses, deposits, withdrawals, bonus usage and VIP programme progress.
- Technical data: IP address, device type, browser, operating system and log files.
- Communication data: live chat transcripts and email correspondence with our support team.
- Sensitive data: where legally required, information relevant to responsible gambling assessments.
- Third-party data: information obtained from identity verification providers, payment processors and fraud-prevention services.
How We Collect User Data
Our data collection methods are transparent. User data is gathered directly when you register an account, complete your profile, make a deposit or contact customer support. Additional information is collected automatically through cookies and similar tracking technologies while you browse the site or use our Android APK and iOS Progressive Web App. Some data may also come from trusted third parties, such as payment providers and identity verification partners, as part of our mandatory KYC checks before your first withdrawal.
Why Oshi Casino Processes Your Personal Data
The data processing activities carried out under this Oshi Casino privacy policy serve clearly defined purposes:
| Purpose | Description |
|---|---|
| Account management | Creating and maintaining your player profile and VIP tier status. |
| Service provision | Processing deposits, withdrawals, bonuses and gameplay. |
| Legal obligations | Meeting KYC and AML requirements under our Curaçao licence. |
| Security | Detecting fraud, preventing unauthorised access and maintaining data security. |
| Responsible gambling | Applying deposit, bet, loss and session limits, plus self-exclusion tools. |
| Communication | Sending account notifications, promotions and support responses. |
| Service improvement | Analysing usage patterns to enhance our platform. |
Each processing activity is grounded in a valid legal basis, including performance of our contract with you, compliance with legal obligations, our legitimate business interests, and, where applicable, your explicit consent.
Oshi Casino Cookie Policy
Our cookie policy forms an integral part of this privacy policy. Cookies are small text files stored on your device that help Oshi Casino deliver a smoother, more personalised experience. We use the following categories:
- Essential cookies: required for core site functionality, login sessions and secure transactions.
- Analytical cookies: help us understand how players interact with the Oshi Casino platform.
- Functional cookies: remember your preferences, such as language and display settings.
- Marketing cookies: used to tailor promotional offers and measure campaign performance.
You can manage or disable non-essential cookies through your browser settings at any time, although this may affect certain features of the site.
Sharing Your Data with Third Parties
Oshi Casino does not sell your personal information. However, limited data processing sharing occurs with trusted third parties strictly for legitimate operational purposes, including:
- Payment providers processing deposits and withdrawals (e.g. PayID, Skrill, Neteller, cryptocurrency processors).
- Regulatory authorities and law enforcement, where legally required.
- Game providers and platform partners, such as Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City and Relax Gaming, for gameplay integrity.
- Fraud-prevention and identity verification services supporting mandatory KYC checks.
International Data Transfers
As Oshi Casino operates internationally, your personal data may be transferred to, and processed in, countries outside Australia. Whenever this occurs, we ensure appropriate safeguards are in place, consistent with the Australian Privacy Principles and, where relevant, GDPR standards for cross-border data storage and transfer.
Data Security and Information Security
Data security is central to how Oshi Casino operates. We apply the following information security measures:
- 256-bit SSL/TLS encryption across the entire platform.
- Firewall protection and continuous monitoring for suspicious activity.
- RNG systems certified by independent laboratories for fair play.
- Mandatory KYC verification before your first withdrawal.
- Strict internal access controls limiting who can view your personal information.
Despite these robust safeguards, no online system can guarantee absolute confidentiality, and we encourage players to use strong, unique passwords and to never share their login credentials.
Data Retention and Data Storage
Oshi Casino retains personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy, including satisfying legal, accounting and regulatory requirements. Financial and KYC records are typically retained for periods mandated by anti-money-laundering regulations, after which data storage is minimised or the information is securely deleted.
Your Privacy Rights
Under this Oshi Casino privacy policy, and in line with Australian and applicable international data protection law, you have a number of privacy rights regarding your personal data:
- Right of access: request a copy of the personal data we hold about you.
- Right of correction: ask us to correct inaccurate or incomplete information.
- Right of deletion: request erasure of your data, subject to legal retention obligations.
- Right to restrict processing: limit how your data is used in certain circumstances.
- Right to data portability: receive your data in a structured, commonly used format.
- Right to object: object to certain processing activities, including direct marketing.
- Right to withdraw consent: withdraw previously given consent at any time, without affecting prior lawful processing.
To exercise any of these privacy rights, please contact our support team via live chat, available 24/7, or by email, with responses typically provided within 12 hours.
Supervisory Authority
If you believe your privacy rights have not been respected and your concerns remain unresolved after contacting Oshi Casino directly, Australian players may lodge a complaint with the Office of the Australian Information Commissioner (OAIC), the independent body responsible for overseeing privacy and data protection compliance in Australia.
Data Protection Officer Contact
For any questions regarding this Oshi Casino privacy policy, our cookie policy, or general data protection enquiries, you can reach our Data Protection Officer at [email protected]. For general support, our team is available via live chat 24/7 or at [email protected], with email replies within 12 hours.
Responsible Gambling and Your Data
Oshi Casino's approach to data processing also supports responsible gambling. Information related to deposit, bet, loss and session limits, cooling-off periods (24 hours, 48 hours, 7 days or 30 days) and self-exclusion requests (6 months, 1 year, 5 years or permanent) is processed solely to help you stay in control of your play and is treated with the same confidentiality as all other personal information.
FAQ — Oshi Casino Privacy Policy
What does the Oshi Casino privacy policy cover?
It covers how Oshi Casino collects, uses, stores and protects your personal data, including data collection during registration, gameplay, deposits and withdrawals, and how our cookie policy applies across the platform.
Does Oshi Casino sell my personal information?
No. Oshi Casino never sells personal information. Limited sharing only occurs with payment providers, regulators and service partners as described in this privacy policy.
How does Oshi Casino ensure data security?
We use 256-bit SSL/TLS encryption, firewall protection, certified RNG systems and mandatory KYC checks to maintain strong data security and information security standards.
Can I request deletion of my data from Oshi Casino?
Yes, subject to legal retention requirements, you can request deletion of your personal data as part of your broader privacy rights.
Who regulates privacy for Australian players at Oshi Casino?
Australian players can escalate unresolved privacy concerns to the OAIC after first contacting Oshi Casino's support team.
Oshi Casino remains committed to transparent data processing, robust data security and full respect for your privacy rights as an Australian player. If you have any further questions about this Oshi Casino privacy policy or our cookie policy, our support team is ready to help 24/7.